Legal
Refund Policy
If something goes wrong with a report you paid for, we'll make it right.
Effective date: October 9, 2026
What you're buying
The assessment and your basic score are free. The detailed report is a one-time digital purchase for a specific result. It is unlocked immediately after payment and stays available at your result link.
When we'll refund you
We will give you a full refund if, within 14 days of your purchase:
- you were charged but the report did not unlock, and we can't fix it for you;
- you were charged more than once for the same report; or
- a technical problem on our side stopped the report from working properly.
When refunds aren't available
Because the report is digital content that is delivered and viewable immediately, we don't usually offer refunds once a working report has been unlocked, for example because you disagree with your score. If you're unhappy for another reason, email us anyway; we review every request and may make exceptions.
How to ask for a refund
Email support@assessivo.com within 14 days of your purchase, and include:
- the link to your result page;
- the email address you used at checkout; and
- a short description of the problem.
Approved refunds are returned to your original payment method through Stripe. It usually takes 5 to 10 business days to appear, depending on your bank. When a report is refunded, it may be locked again.
Questions
See our Terms of Use or email support@assessivo.com.